When your computer stops working or you’re having an issue with setting up your new TV, who can you ask for help? Geek Squad has always been the go-to for tech support, and Remote Support Agents are available via phone or online to help you with everything from setting up a home office to walking you through how to troubleshoot a computer issue.
How Geek Squad Remote Support Agents can help
It couldn’t be easier to get help from Geek Squad, and there are a lot of ways they can lend you a hand every day.
Setup your tech
Having trouble setting up your new smartphone? Can’t figure out how to change the settings on a graphics card? Geek Squad Remote Support Agents can help you unbox and set up your tech or just troubleshoot a feature you’re having a hard time customizing. They can also offer advice on how to set up a home office or how you can customize your small business space.
Protect your tech
Geek Squad offers extended warranties on your tech, and you can set up a warranty on everything from your computer to your smartphone or new camera. That warranty covers everything that came in the original box, so if your phone charger stops working you can replace that too.
If your tech needs to be repaired you can set up your repair via the Geek Squad Self-Service Portal. With everything in one easy-to-access portal, you can update your account information, change your billing data, or keep an eye on your tech as it makes its way through the repair process.
Support for all of your tech
When it comes to technology, there are a lot of questions it can be hard to find answers to. If your computer screen is blinking off and on, you think you have a virus, or your smartphone won’t power on, Geek Squad Remote Support Agents know exactly what to do. They are available 24/7/365 on the phone or online, and they can walk you through the troubleshooting process. If they can’t help you fix the device, they can offer you repair options so you’re back up and running as soon as possible.
Repair your tech
It can be hard to ship your tech away for repair, but Geek Squad Remote Support Agents take the stress out of the process. Once you and your Geek Squad Remote Support Agent determine your device needs to be repaired, they’ll walk you through everything step by step.
Even if you didn’t buy your tech at Best Buy, Geek Squad can fix it. You’ll be given information to log in to the Geek Squad Self Service Portal so you can monitor the progress of your repair.
Protection available from Geek Squad Remote Support Agents
You can get help from Geek Squad Remote Support Agents on a case-by-case basis or through membership for your home or small business.
24/7 remote support
Remote support is available through online chat or phone. You can get remote support from Geek Squad Remote Support Agents for everything from setting up a printer to getting help setting up online learning for your kids. Geek Squad Remote Support Agents can even help you get the most from your tech by walking you through improving your Wi-Fi signal or planning out the most amazing gaming set up.
You can access remote support on a case-by-case basis, so if you need virus removal, data transfers, or a quick fix, you can pay a fee for each service. If you’d like to pay one monthly fee and access Geek Squad for multiple issues, you may be interested in a membership.
Geek Squad Home Membership
A Home Membership will give you support for all your tech, whether you bought it from Best Buy or not, for just $19.99 per month. A Home Membership will offer you protection for all your devices and exclusive perks that will give you peace of mind.
With a Home Membership, you’ll get virus protection installed to keep all your devices protected from viruses, infections, and ransomware. You’ll have access to 1TB of Cloud Storage to store your photos and more, and you’ll have data backups scheduled so you don’t have to worry about losing your files. There is also a VPN to protect your browsing activity and ensure your data is secure from hackers.
Exclusive perks for a Home Membership include 20% off hardware repairs for when you need to fix your computer or tablet, product discount offers for everyday items like ink or batteries, and you can save on protection plans for your devices.
Geek Squad Business Membership
If you own a small business, it can be challenging to navigate clients, sell products, and troubleshoot any tech issues. With a Geek Squad Business Membership, you get your own IT department. They are there to take the stress out of fixing your tech or setting up your office.
There are three tiers for a Geek Squad Business Membership. Tier 1 offers support for up to 5 employees, Tier 2 offers support for up to 10 employees, and Tier 3 offers support for up to 15 employees.
No matter which tier you choose, you get premium internet security and antivirus software on your devices as well as device data backup and 5TB of Cloud storage. You also get access to Remote Support Agents 24/7/365 via online chat or phone, and depending on the tier you choose, up to 15 hours of on-site support per year.
Best Buy for Business Hub
With a Geek Squad Business Membership, you also get an additional perk. You will have access to the Best Buy for Business Hub, giving you a platform for ordering products to be shipped to multiple offices, tracking your team’s spending, and giving you a record of all your tech and small office purchases.
You also get exclusive discounts with your Business membership including discounts on batteries, ink and toner, office furniture, and more. A Geek Squad Business Membership is the perfect choice for businesses like retail stores, restaurants, medical offices, and realtors.
Geek Squad Academy Online Learning
Geek Squad recently announced a new program designed to help kids who are now learning online. Geek Squad Academy Online Learning has launched four new online classes designed to educate and inspire. These classes will be “Web Know-How,” “Bending Binary,” “Picture Perfect Mobile,” and “Game Development with Godot.” This is just the start of many more courses to come, so take a look at Geek Squad Academy if you’d like to sign your child up.
With Geek Squad Remote Support Agents, there is always someone there to offer help and expert advice for your tech. Take a look at Geek Squad today to see how they can help you.