geek-agents[Editor’s note: this is an updated version of a previously published article.]

Geek Squad agents have been helping Best Buy customers for over 20 years.  Over that time we have learned some very important things. We’ve learned that you love technology, both old and new. We’ve learned that you enjoy keeping up with the rest of the world and we’ve learned that you sometimes need help. Help installing those little things. Help repairing those little things. Geek Squad is here to help with our Protection and Home Membership plans.

geek-visitMembership at a Glance

The Geek Squad Home Membership is the helping hand you need for all of those little annoyances with installation and support. Not only can you chat online or have a Geek Squad agent remotely access your machine, but your monthly membership also comes with the following:

  • Off-site Data Storage: Data backup software with 1TB of cloud storage. You’ll also get discounts off data recovery and more
  • 20% off computer and  tablet hardware repairs
  • In-Home Installation and Support for things like TV mounting, calibration and appliance installation.
  • Member Preferred Pricing for Geek Squad Protection

Extra Protection when your warranty doesn’t cut it

Sometimes a manufacturer’s warranty just doesn’t match your needs. In cases like this, a monthly Geek Squad Protection Package is your best friend. With a Geek Squad Protection Package, you can breathe easy knowing that help is available for you 24/7. Whether you go into a location, find us online or call us, we’ll be there with a helping hand. Here’s what your Protection Package gets you:

  • A No Lemon Policy: Replacement of your item if it needs more than 3 qualified repairs!
  • Parts, Labour and Accessory Coverage for everything inside the box (including charges and cables)
  • On-Site Repairs for larger items like TVs and Appliances
  • Global Coverage for your busy travel schedule. Whether that laptop dies in Whistler, BC or Tokyo, Japan, it’s covered.

All of this comes with Geek Squad’s Performance Guarantee. We guarantee that your product will run to the manufacturer’s specs for the length of your coverage.

Trust your things with the experts any time of day

In-store and on location, Geek Squad performs nearly a million repairs a year. That’s over 100 repairs every hour of every day! You must be thinking to yourself “Well that doesn’t sound right. How do they repair things in their sleep?” The truth is, Geek Squad’s always in business. No matter what time of day or night you need a helping hand, we’re there for you 24 hours a day. Need help? Chat with an agent or call us at 1-800-433-5778. When you call our 1-800 number, somebody will be waiting for you on the other end whether it’s before the kids wake up in the morning or after everyone else in your neighbourhood has gone to sleep.

With a Geek Squad Monthly Protection package or Home Membership, help for that TV installation or wonky tablet is just a phone call away. Call 1-800-GEEKSQUAD or visit us at and find out more about what we can do for you.

Our Geek Squad Agents are on a mission to set up, protect, support and repair your computers, home theatre, cell phones and more. We'll come to your rescue in-store, in-home or online.


  1. What is the specific coverage under the protection plan for fridges? When I purchased my fridge, I was told that food spoilage was covered… I just called geek squad and they said it wasn’t.

    This isn’t the first time that I have been beyond frustrated with the lack of communication between the two operating companies… I have said many times, that I will NEVER purchase anything from Best Buy again in my life. The past 6 months have been horrendous. Customer service is the pits!

    • Hi Niki,

      I’m sorry you have had a bad experience. I will ask the Geek Squad team at Best Buy’s Head office to answer your question. Let me know if there is anything else I can help with too!

      Best regards,

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