1. General Information
  2. Existing Orders
  3. Returns / Exchanges

General Information

What’s happening?

Great news! Canada Post has cleared through their backlogs and we’re back to our regular delivery times. We’re no longer seeing any delivery delays to customers.

How do I get my orders in time for the holidays?

To bring it home today, you can skip shipping altogether! Reserve and Pick Up is a fast, easy way to get our most popular products from our network of over 180 stores. Look for the Reserve In Store button on product detail pages to reserve a product online and pick up and pay for it in store. You can choose the store for pickup, and we’ll email you within 20 minutes (during store hours) to let you know your order is ready for pickup.

Existing Orders

I have an item on the way. When will it be delivered to me?

Check the status of your order on BestBuy.ca. To find out when your order will be delivered, please track it on the shipping carrier’s website. You’ll find your tracking number in your shipping notification email or your order details on BestBuy.ca.

The delivery date that was communicated to me has passed and I haven’t received my package yet. What should I do?

Please check the status of your order on BestBuy.ca and track it on the shipping carrier’s website to find out where it is. If your package is lost, please contact our Customer Service team at 1-866-237-8289.

How do I cancel my order?

Because we’re trying to get items to you as fast as possible, there’s a limited window to cancel your order. On our desktop site, check your order status for a cancel link and if it’s not there, your order is already being processed by our team and we’re unable to cancel it.

Once you receive the item you’re welcome to return it in-store or by mail. To check that your item can be returned and for more information on the return process, please see our return policy.

What if I get a phone call about my order from someone claiming to be Best Buy?

For privacy reasons, Best Buy will not contact customers over the phone about their order. If someone calls you claiming to be Best Buy and asks for your personal information, please hang up and contact Customer Service at 1-866-BEST-BUY (1-866-237-8289).

Returns / Exchanges

I want to return or exchange an item I bought. What do I do?

We’re happy to accept returns and exchanges according to our Returns and Exchanges Policy. For items ordered after Nov. 2, we’ll gladly give you a refund or exchange on your purchases until Jan. 6, 2019, OR 14-30 days from the delivery date, whichever is longer. For full details about our extended holiday return policy, please see our Returns and Exchanges Policy.

To return items in-store, head to your nearest Best Buy store. If there isn’t a Best Buy store near you, please contact Customer Service at 1-866-BEST-BUY (1-866-237-8289).

I have a question that’s not answered here. Who do I contact?

Please contact Customer Service through our Contact Us form or 1-866-BEST-BUY (1-866-237-8289).


Best Buy
Best Buy is one of Canada’s largest and most successful retailers, operating the Best Buy (www.bestbuy.ca), Best Buy Mobile, and Geek Squad (www.geeksquad.ca) brands.