A slow computer, a laptop that won’t start, or a device that’s suddenly behaving strangely can quickly disrupt your day. The good news is our Geek Squad computer repair experts can help you address these issues. From virus removal and tune-ups to hardware repairs, data transfers, and new computer setup, we offer a range of services for desktops, laptops, and tablets, whether you purchased your device from Best Buy or somewhere else.
Why choose Geek Squad? You want to know you’re getting professional service and good value:
- Free device diagnosis: If you’re not sure what’s causing a hardware issue, Geek Squad offers a free device diagnosis to help identify the problem and determine what repair options may be available.
- Low price guarantee: Found a lower quote? Geek Squad will match it if you have a written quote from a publicly available computer repair centre for an identical repair. To qualify, the quote must include identical parts and specify the device by model and serial number.
Read on to learn more about Best Buy’s computer and laptop repair services and how to connect with an expert Geek Squad Agent today.
Computer repair and setup services available from Geek Squad
From virus removal to accessory installation, we offer support for a wide range of computer and laptop services.
Software repair and virus removal
If your device is running slowly, displaying unusual behaviour, or may have been affected by malware, Geek Squad can perform a software diagnosis and provide virus removal and software repair services.
Hardware repair
Hardware repairs are available for common issues involving damaged or malfunctioning components, including cracked screens, broken hard drives, and faulty processors.
Computer tune-ups
Regular maintenance can help keep your computer performing at its best. A Geek Squad computer tune-up may include:
- Updating the operating system and startup settings: Help keep your computer current to improve its overall performance and reliability.
- Repairing the registry: Address system issues that can affect how smoothly your computer runs.
- Updating antivirus or antispyware software when necessary: Make sure your protection software is current and ready to help defend against threats.
- Removing temporary files and folders: Free up hard drive space by clearing out unnecessary files that accumulate over time.
Data transfer services
Moving files from one device to another can be time-consuming. Geek Squad offers data transfer services between devices and works to place files into the same folder structure as the original location. This service is available in-store only.
Setup and installation
If you’ve purchased a new computer, Geek Squad can help get everything ready to use. Setup services may include:
- Creating user accounts: Add yourself or other users to the computer and configure account settings so everyone can sign in and get started.
- Setting up email accounts: Connect your email so you can start sending and receiving messages right away.
- Installing software and programs: Add the applications you use most and install any required updates.
- Installing printer drivers: Help ensure your printer can communicate properly with your new computer.
- Completing system updates: Install important updates to help keep your device current.
- Removing unwanted software: Clear out unnecessary programs to free up storage space and reduce clutter.
Accessory installation
Geek Squad can also install and configure accessories such as webcams, external hard drives, and headsets, including any required drivers or software.
Many Best Buy repair services are supported by our Geek Squad City. Read more about how it supports repairs, refurbishment, recycling, and other programs that help give your old tech a second life and keep technology in use longer.
4 Ways to connect with our Geek Squad Agent
From 24/7 online chat to in-store and in-home services, it’s easy to connect with an Agent and find the solution that’s right for you.
1. Chat with a Geek Squad Agent
If you have questions about your device or want to learn more about available services, start an online chat with an Agent. It’s a convenient way to discuss the issue before deciding on your next steps. Just visit our Geek Squad Services page.
2. Visit a Best Buy store
Prefer speaking to someone in person? Visit your nearest Best Buy store and talk with a Geek Squad Agent about repair, setup, diagnostic, and support services available for your device. If you have a hardware issue with your laptop or tablet, bring it with you to our store so we can offer you free diagnosis.
Check our online store locator to find Geek Squad services at the store near you.
3. Get help with Remote Support
Some issues don’t require an in-store visit. Geek Squad Remote Support can help with troubleshooting, computer setup, tune-ups, virus removal, and other technical support needs from the comfort of your home.
4. Explore in-home services
If you’d rather receive assistance at home, we also offer in-home computing services, including support for computer operating system and software repair as well as wireless router setup and connection services.
How much do Geek Squad computer services cost?
Service pricing varies depending on the type of support required.
| Service | Starting price |
|---|---|
| New computer setup | $99.99 |
| Software installation | $39.99 |
| Computer accessory installation | $49.99 |
| Computer tune-up | $99.99 |
| Data transfer (in-store only) | $99.99 |
| Remote support | $39.99 |
For hardware repairs, Geek Squad offers free device diagnosis. Plus, customers with a Best Buy Membership receive repair labour coverage and only pay for repair parts.
Whether you repair or upgrade, we’ve got you covered
If you’d like help with your current device, connect with a Geek Squad Agent online or visit a Best Buy store to learn more about the available repair, setup, support, and data transfer services.
And if you’ve decided that it’s time for a fresh start, you can also explore Best Buy’s wide selection of laptops, desktop computers, and tablets. Whether you choose to repair your current computer or upgrade to a new one, you’ll find the support and technology solutions you need to get back to what matters most.
Frequently asked questions
Yes. We provide setup, protection, and repair services for computing products whether they were purchased at Best Buy or elsewhere.
Yes. Virus removal is included among the software repair services available for computers.
Yes. We offer free device diagnosis for hardware repair services.
Yes. Data transfer services are available in-store and can transfer data between devices while preserving the existing folder structure.
This article was drafted using AI technology and then reviewed, fact-checked, and revised by a member of our editorial team.
