Need a new pair of headphones for tomorrow’s commute? Or looking for a last-minute gift? Best Buy’s Click & Collect service makes it quick and easy to order online and pick up your purchase at your nearest store in as little as one hour. When you need something quickly, Click & Collect helps you skip the delivery wait and get what you need, fast.
Here’s everything you need to know, what to bring when you arrive, and how to make your pickup experience as smooth as possible.
Why choose Click & Collect?
Here’s why many Best Buy customers choose Click & Collect:
- Get eligible purchases faster than waiting for delivery
- Easily find last-minute purchases and gifts
- Skip concerns about missed delivery attempts
- Pick up at a store near your home or workplace
- Designate another person to collect the order
- Enjoy a straightforward and secure pickup process
Whether you’re shopping for a new laptop, video game, kitchen appliance, smartphone, or everyday tech accessory, Click & Collect makes it easy to get what you need when you need it. Once your order is ready for pickup, simply head to our designated pickup counter to collect your purchase.
Get even more out of your shopping experience
A My Best Buy account makes it easier to track orders, manage purchases, and access personalized features. Learn more about the benefits of signing up for My Best Buy.
How to place a Click & Collect order
Getting started is simple.
1. Find your product online
Shop at BestBuy.ca and select the item you’d like to purchase. Each product page will give you a list of nearby stores and the product’s availability.
2. Choose a pickup store and place your order
Select the Best Buy location where you’d like to pick up your order. During checkout, you’ll also be asked to enter the details of the person who will collect the order. This can be you or someone you designate as the pickup person. Once the pickup details are filled out, place your order and we’ll start preparing it for pickup.
3. Wait for the “Ready for Pickup” email
We’ll send you an email to confirm we’ve received the order, then we’ll send you a Ready for Pickup email when it’s time to go to the store. This email confirms that your item has been prepared and set aside for you. We’ll hold your order for three days, giving you plenty of time to pick it up at your convenience.
If more than an hour has passed and you haven’t received an email, it’s a good idea to check your junk or spam folder before contacting customer support.
Remember: Don’t head to the store until you’ve received your Ready for Pickup email. Arriving early could result in additional waiting if your order is still being processed.
What to bring when picking up your order
To help protect customers and prevent unauthorized pickups, only the billing person or designated pickup person can pick up your order. When at the pickup counter, please provide:
- The Ready for Pickup email
- Two pieces of identification: one government-issued photo ID and a second piece of ID, such as a personal debit or credit card
Having these ready before arriving helps make the pickup process faster and easier.
Can’t pick up your order? No problem
If you’ve changed your mind or you or your pickup person can’t make it to the store to pick up your order, we understand! There are two ways to handle this:
- Cancel your order before pickup: If you haven’t yet received a Ready for Pickup email, you can go to the order status page provided in your Order Received email to cancel your order online.
- Let the hold period expire: If neither you or your pickup person can pick up your order within the hold period specified on your order confirmation email, we’ll automatically cancel it and your method of payment will not be charged.
Best Buy Click & Collect FAQs
Many Click & Collect orders can be ready in as little as one hour. Once your order has been prepared and set aside, you’ll receive a Ready for Pickup email letting you know it’s time to head to the store.
Yes, but you will need to designate a pickup person during checkout when you place your order online. The billing person or designated pickup person can collect the order by bringing the Ready for Pickup email and the required identification to the store.
Good news: once your order has been confirmed by the store, the item and its purchase price are reserved for your order. If the price increases before you arrive, you’ll still pay the confirmed price associated with your order. If the price drops before pickup, you may be eligible to get a price match according to our Low Price Guarantee, just ask a Blue Shirt for assistance.
Although inventory information is updated regularly, availability can change quickly. For example, an item may appear available online, but it could sell out before store staff are able to reserve it for your order.
This is why waiting for your Ready for Pickup email is so important. It confirms that your item has been successfully set aside for you.
This article was drafted using AI technology and then reviewed, fact-checked, and revised by a member of our editorial team.
I have been waiting on an order for 16 days now, reference #xxxxxx363 and all of your contact us web sites seem to be down. I would like to know when I will be receiving this order that you apparently sent by letter mail even though we were in the middle of a strike. This was for a gift that I need by next weekend. Please someone look into this order.
Thank you,
Mrs S MacLean
Hi Susan,
I have sent your comment to the customer service team at Best Buy Canada’s head office and someone will be looking into this very soon.
Best regards,
I ordered a PlayStation 4 online on November 26, concerned of the postal strike I called 20 minutes later to cancel and was told that the item had already shipped the strike was over and that I should receive my order by December 5. Each day my delivery is further away. Since I leave on the 15th I suppose some thief will enjoy my purchase or it will remain in postal limbo. Best buys online parcel tracking is non existent since “page cannot be found” . Apparently customer service “cannot be found”. They received my money and I received a lesson to shop elsewhere !!!
Hi Mary,
I sent your comment to the customer service team at Best Buy Canada’s head office and they will help you very soon.
Best regards,
Martin
Hi I am a bit fustrated with Best Buy in St. John’s NL I recently visited your store and was looking for a google home and met with a sale person when then told me that they were going on sale soon and he asked me for my name and cell number and he would give me a call a couple day before the sale and let me know when the sale was and the amount of the google home. Well they had a sale and the google home was on for 79.00. And guess what I never got the call and I never got a google home. When I call the store asking them why I didn’t get a call the response was we don’t usually call people and that the person that took my name and number wasn’t aware of it. So what the purpose of taking my personal information!!! Buyer Beware!!!!!!
Frustrated
Hi Gerald,
I sent your comment to the customer service team at Best Buy Canada’s head office. They should be reaching out to you soon.
Best regards,
Martin
I am sure what is going on but I can not sign in to check on my order or to cancel it tryright after I place the order .
I tried to put on hold kobo ereader in few stores (one in Brampton, other in Oakville) – but calling there did not give result as nobody picks up the phone. What is the purpose of posting the phone? Should it be any customer service? Or we have to forget about it before Christmas? And by the way, why it is so difficult to order more ereaders if you see that it is popular as a gift? Managers of bestbuy, hello? Do you have any idea about planning? Or you prefer just to answer to frustrated customer: “Sorry, we do not have it”.
Very disappointed with such retail service in Canada. In the USA it is much better. I guess, this is the place for shopping.
Hi Ann,
I sent your comment to the customer service team at Best Buy Canada’s head office and they will look into this matter for you.
Best regards,
Martin
Bogus Boxing Day sale on internet. I went through process to order Sony headphones That were on sale. Now I check my account to see if they would come before Christmas and my order is no where to be found , of coarse there seems to be no way to contact anyone from website to find out what’s going on. Now it says they are sold. Out. I’ve spent a lot of money at this franchise over the past yrs and feel pissed off Not happy customer.
Hi Jay,
I sent your comment to the customer service team at Best Buy Canada’s head office so they can look into this problem for you.
Best regards,
Martin
I’m not getting my stove. The stove that came was badly damaged and was not safe to use. The delivery drivers said I must reorder. I waited all day on customer service, no one came.I called the store I purchased it, West Vancouver, I was passed off as a phone back, still waiting 3 days later. Best Buy has my money, and I don’t have a stove.
Hi Rosealyn,
I sent your comment to the customer service team at Best Buy Canada’s head office. They should be contacting you very soon.
Best regards,
Martin
Hi we preordered a game in late September. The game came out earlier this month in November but we still haven’t received it. No confirmation emails were sent either. Please help
I much prefer being able to pick up an item in store. The last time that I pre-ordered an item from Best Buy I didn’t receive it until almost a week after it came out. It’s a little less convenient, but I would much rather pick up items in store so that I can take full advantage of them as soon as possible.
Also, if I come into the store I can talk to someone if I choose to, and find out more about the item I wish to purchase. Sometimes I prefer to talk to someone rather than just doing online research.
Hi,,,trying to order the insignia 32” tv online this morning, and the price keeps changing. It’s advertised as $129.99, but as soon as it goes into the cart it goes up to $199! I took a picture of it this morning, reflecting the price.
Trying to talk to any customer service rep is hopeless. Not one store number answers the phone! I’ve called all morning and tried many stores. For all your tech offerings, you’d think you’d have a live rep online, or a dedicated way to talk to a Best Buy representative.
Hi Lisa,
I sent your comment to the customer service team at Best Buy Canada’s head office. They will look into the issue and contact soon to help resolve this for you.
Best regards,
Martin
Is it possible to reserve and pick up then use my Best Buy Financing Card for payment? TIA
I placed an order as a guest and as a user. Pre orders.
When I look up the item number as a guest im getting the other order item details? And when I put in the order number with my credentials it says there’s nothing in the system however I have email Confermation showing the funds were taken too?
Hi Tamara,
I sent your question to the customer service team at Best Buy Canada’s head office. You should be contacted soon.
Best regards,
Martin
I ordered a play station the money was taken out of my account and I have yet to receive a confirmation or email or delivery date.
I ordered tablets now there saying my card was declined so I phoned my MasterCard and they told me my credit cards is Good
Hi Jennifer,
I sent your question to the customer service department at Best Buy Canada’s head office and they will be contacting you very soon.
Best regards,
Martin