Benefits Game pre-loading Download instructions FAQ



A digital download is a video game, software application, or add-on content you can buy and download without having to get a physical copy.



Digital Downloads available at Best Buy 



  • Huge selection of video game and software titles that can be downloaded at any time
  • Games eligible for pre-loading can be downloaded ahead of time, so you can start playing them immediately at midnight on the release date
  • Shop, download, and play without having to leave your home or wait for package delivery
  • Log in on a friend’s console so you can access your game download and play
  • Many games offer additional downloadable content (DLC) that is only available through digital download


Some video game titles can be pre-loaded ahead of the release date. That means you can download and install the game in advance, and since many games have large file sizes this can take some time. After a game is pre-loaded and installed, all you have to do is wait for midnight on the release date and you’ll be able to start playing right away.

If a game you’ve pre-ordered is eligible for pre-loading, you’ll receive instructions via email.





Choose the product category you’re interested in and look for “Digital Download” in the title.







Add the digital download title to your cart and check out as you normally would. After you’ve completed your purchase we’ll send you an email with further instructions.





Check your inbox for an email with a code to redeem your game or DLC Go into your console and sign into your network account or create a new account Go to the network store and enter the code. This will allow you to start downloading the game or DLC




What is DLC (downloadable content)?

Also referred to as “add-ons,” DLC is extra content you can add to a game you already own, whether it was purchased through digital download or on a physical disc. DLC usually adds extra material to the game or improves the game experience.

What are console games?

Console games are video games played on consoles such as Xbox One, PlayStation 4, or Nintendo Switch. In order to download content onto these consoles you’ll need an account on that system’s network.

Can I download software using my Mac computer or tablet?

It depends on the download. When looking at a product page, note the platform. This will indicate whether the software is Windows or Mac compatible. We do not currently have downloads available for tablets.

Can I play digital download games on my computer?

To play games on your computer, choose games and add-ons that match your platform (Windows or Mac). Check the product page to make sure your computer meets the minimum system requirements to play. When you download your game, follow the on-screen installation instructions.

How many times can I download software and games?

This varies by title. Check the product page to see if there are any restrictions.


  1. I order my digital code yesterday morning and i still don’t have it. They MISLEAD you saying your order will be delivered WITHING 24 hours, and this makes me feel really DISAPPOINTED and ANGRY because Best Buy doesn’t horror what they advertise. Unfortunately poor customer service.

  2. I ordered an a digital code over 24 hours ago and still haven’t received it. I was told by a customer service person I would receive it buy end of day yesterday. Can’t return digital codes and can’t cancel the order. Way to hold my money hostage best buy

  3. The site says I should receive in 24 hours but my order status says Oct 2. Really disappointed in the lack of this being any faster. I got it this way to jump on a sale in Xbox live. I will be so dissapointed if I miss out because of this.

  4. Yeah I purchased a digital order last night and still haven’t received the code yet. but I did get the notification that bust buy received my order. I thought this process would be faster than going to my local Best Buy but I definitely could have gotten it in store buy now

  5. Bestbuy Canada did a pre-order in store for me for the PS4 NHL 18. I did not order on-line. The pre-order comes with a bonus packs. I paid and picked up the game today at store. When i can expect to get the codes in email? Thanks

    • Hi Tammy,

      You are in Texas (based on your IP address). If you ordered from Best Buy Canada then you should be getting the code later today. If you ordered from Best Buy US, I am sure they would be very happy to help you if you contact them.

      Take care,

    • Hi Thomas,

      Please let us know if there was a problem with your codes arriving. The gaming team told me they don’t have any complaints about code delivery and they are very willing to help with any problems you may have had.


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