|Benefits||Game pre-loading||Download instructions||FAQ|
WHAT IS A DIGITAL DOWNLOAD?
BENEFITS OF DIGITAL DOWNLOADS
Some video game titles can be pre-loaded ahead of the release date. That means you can download and install the game in advance, and since many games have large file sizes this can take some time. After a game is pre-loaded and installed, all you have to do is wait for midnight on the release date and you’ll be able to start playing right away.
If a game you’ve pre-ordered is eligible for pre-loading, you’ll receive instructions via email.
HOW TO FIND DIGITAL DOWNLOAD TITLES
Choose the product category you’re interested in and look for “Digital Download” in the title.
HOW TO BUY AND DOWNLOAD DIGITAL DOWNLOAD TITLES
Add the digital download title to your cart and check out as you normally would. After you’ve completed your purchase we’ll send you an email with further instructions.
|Check your inbox for an email with a code to redeem your game or DLC||Go into your console and sign into your network account or create a new account||Go to the network store and enter the code. This will allow you to start downloading the game or DLC|
What is DLC (downloadable content)?
Also referred to as “add-ons,” DLC is extra content you can add to a game you already own, whether it was purchased through digital download or on a physical disc. DLC usually adds extra material to the game or improves the game experience.
What are console games?
Console games are video games played on consoles such as Xbox One, PlayStation 4, or Nintendo Switch. In order to download content onto these consoles you’ll need an account on that system’s network.
Can I download software using my Mac computer or tablet?
It depends on the download. When looking at a product page, note the platform. This will indicate whether the software is Windows or Mac compatible. We do not currently have downloads available for tablets.
Can I play digital download games on my computer?
To play games on your computer, choose games and add-ons that match your platform (Windows or Mac). Check the product page to make sure your computer meets the minimum system requirements to play. When you download your game, follow the on-screen installation instructions.
How many times can I download software and games?
This varies by title. Check the product page to see if there are any restrictions.
How long does it take to receive my digital code after placing an order?
Digital orders will arrive in your email inbox within 24 hours of your purchase.
It has been longer than 24 hours and I still haven’t received my code?
Make sure you check your Junk and Spam folders in your email as sometimes the email with the code will appear there. Make sure you have provided the correct email address when placing your order. If you have checked and have not received your code, you should reach out to our Customer Support team at 1-866-BEST-BUY (1-866-2378-289) with your order number so we can view your order status.
I have decided I don’t want the digital content I ordered. Can I get a refund?
No. Unfortunately all digital orders are Final Sale and not returnable.
What if I have problems while downloading?
Typically, you will need to contact the title’s vendor for support.