Benefits Game pre-loading Download instructions FAQ



A digital download is a video game, software application, or add-on content you can buy and download without having to get a physical copy.



Digital Downloads available at Best Buy 



  • Huge selection of video game and software titles that can be downloaded at any time
  • Games eligible for pre-loading can be downloaded ahead of time, so you can start playing them immediately at midnight on the release date
  • Shop, download, and play without having to leave your home or wait for package delivery
  • Log in on a friend’s console so you can access your game download and play
  • Many games offer additional downloadable content (DLC) that is only available through digital download


Some video game titles can be pre-loaded ahead of the release date. That means you can download and install the game in advance, and since many games have large file sizes this can take some time. After a game is pre-loaded and installed, all you have to do is wait for midnight on the release date and you’ll be able to start playing right away.

If a game you’ve pre-ordered is eligible for pre-loading, you’ll receive instructions via email.





Choose the product category you’re interested in and look for “Digital Download” in the title.







Add the digital download title to your cart and check out as you normally would. After you’ve completed your purchase we’ll send you an email with further instructions.





Check your inbox for an email with a code to redeem your game or DLC Go into your console and sign into your network account or create a new account Go to the network store and enter the code. This will allow you to start downloading the game or DLC




What is DLC (downloadable content)?

Also referred to as “add-ons,” DLC is extra content you can add to a game you already own, whether it was purchased through digital download or on a physical disc. DLC usually adds extra material to the game or improves the game experience.

What are console games?

Console games are video games played on consoles such as Xbox One, PlayStation 4, or Nintendo Switch. In order to download content onto these consoles you’ll need an account on that system’s network.

Can I download software using my Mac computer or tablet?

It depends on the download. When looking at a product page, note the platform. This will indicate whether the software is Windows or Mac compatible. We do not currently have downloads available for tablets.

Can I play digital download games on my computer?

To play games on your computer, choose games and add-ons that match your platform (Windows or Mac). Check the product page to make sure your computer meets the minimum system requirements to play. When you download your game, follow the on-screen installation instructions.

How many times can I download software and games?

This varies by title. Check the product page to see if there are any restrictions.

How long does it take to receive my digital code after placing an order?

Digital orders will arrive in your email inbox within 24 hours of your purchase.

It has been longer than 24 hours and I still haven’t received my code?

Make sure you check your Junk and Spam folders in your email as sometimes the email with the code will appear there. Make sure you have provided the correct email address when placing your order. If you have checked and have not received your code, you should reach out to our Customer Support team at 1-866-BEST-BUY (1-866-2378-289) with your order number so we can view your order status.

I have decided I don’t want the digital content I ordered. Can I get a refund?

No. Unfortunately all digital orders are Final Sale and not returnable.

What if I have problems while downloading?

Typically, you will need to contact the title’s vendor for support.

Best Buy
Best Buy is one of Canada’s largest and most successful retailers, operating the Best Buy (, Best Buy Mobile, and Geek Squad ( brands.


    • Hi Mark,

      I’ve reached out to customer service and they said that the digital code should have been sent to you today. If you still have not received it, please reach out to our customer service by calling 1-866-237-8289.

      Take care,

  1. Really 24 hours for a digital download? Game code? Too funny.

    “Shop, download, and play without having to leave your home or wait for package delivery”

    It’s been more than 12 hours now still waiting for my Ps plus code.
    749425066 order number

  2. I bought PSN plus digital code by online best buy Sunday noon

    Are you send the code by e-mail right?

    and how long should i wait for it?

  3. What takes so long to receive an email code? I do not think I will be purchasing from Best Buy in the future. This seems ridiculous to be waiting so long for an email code especially when you spend close to 100 dollars. The only reason we went this route was because we had a credit. I won’t be doing this again in the future and will be warning others as well. Disappointed.

  4. If I buy a digital game would I be able to add the same game to another account without having my data from the first account?

    • Hi Jareth,

      I sent your question to the gaming team at Best Buy Canada’s head office. This is their response:

      “Hmm I think we might need a little more info on that one. I think what he’s asking is will the saved game data from account 1 be present on account 2? In which case the answer would be no.

      Also it may not even matter, on some of the consoles you only need to buy 1 copy of the game and different accounts can use that same digital copy.”

      Best regards,

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