appliance delivery and installation Best Buy CanadaI’ve always thought that buying a new major appliance is one of the most fun upgrades you can make in your home. They’re always shiny, new, and have some many great features you’re dying to test, so that waiting period between purchasing your new appliance and when it’s ready to be delivered and installed can feel a little like you’re a kid waiting for Christmas.

But the big day will finally come, and there are a few things you’ll need to know when you’re expecting a new appliance to show up at the door. Here’s a quick run down on the delivery and install of your new appliance and recycling your old appliance.

Delivery of your new appliancedelivering washing machine Best Buy

Having an appliance delivered is a little different than having a computer, set or speakers, or something smaller delivered to your door. Heavy items like refrigerators, ranges, and dishwashers can’t be delivered by a normal courier so they have to be scheduled for delivery by Best Buy’s Home Delivery Personnel.

When you place your order you’ll automatically receive an email giving you the first delivery date available. If that doesn’t work it’s no problem: you’ll receive a call from a delivery specialist ahead of time to go over your order, and you’re free to reschedule your delivery time during that call. If you need to reschedule after that you can do so up to 48 hours before your scheduled delivery by calling 1-866-585-4494.

You’ll find the Home Delivery Personnel to be fast, efficient, and professional. Not only will they protect your floors by using carpet runners and booties, but they’ll un-box your appliance so you can inspect it, place it in the area designated for it, and clean up any excess packaging left over.

install appliance bestbuy.caInstallation of your new appliance

Some appliances are plug and play, so the delivery personnel can place it in the right area, plug it in, and it’s up and running. Other appliances, like dishwashers, washing machines, dryers, or cook tops, need extra connections or hook ups to work.

That’s where Best Buy’s licensed partners come in. They have professional installers who will get your new appliance set up and working right away, and it will all be done according to your local codes and regulations.

You can request an install when you speak to a delivery specialist after you purchase your new appliance, or you can ask for an install from a sales associate if you buy in store.

Recycling of your old applianceappliance recycling bestbuy.ca

Out with the old, in with the new! You’re going to love how your new appliance looks in your home, but you probably won’t enjoy having your old appliance sitting in the corner. If you don’t have a new home for it, the easiest solution is letting the delivery team take care of it for you.

For a small fee the home delivery personnel will remove your old appliance, take it to a recycling depot, and dispose of it safely. We’ll be talking a bit more about recycling in the next post in this series, but in the meantime it’s a quick and safe way to remove a large not-needed appliance from your home.

Shopping online for a new major appliance is one of the easiest things you can do, and now you also know how easy it is to arrange for delivery and install your new appliance. You can find all major appliances from great brands like LG, Samsung, Bosch, and Whirlpool on Bestbuy.ca right now, or take a look at Erin’s walk through of the newly designed stores with appliance showcases.

For more resources on major appliances, check out Best Buy Canada’s major appliance help hub.

 

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Editor Appliances and Lifestyle
I'm a Vancouver freelancer, tech enthusiast, and one of the biggest home appliance fans you'll ever meet. When I'm not wearing through keyboards writing for Best Buy, The Globe & Mail, and The Vancouver Province, you'll find me on my farm with my llamas, chickens, and ducks. Visit my website Survivemag

8 COMMENTS

  1. i would have to agree that this is the worst experience ever. Ordered 6 new appliances on Sep. 7. Took over a month for the delivery of the items because they said i was in a remote location. i am within 15 minutes of 2 Best Buy locations. Upon delivery i found that the washing machine was damaged i wouldn’t accept it. I have called 4 times asking about my replacement & have been promised each time that a supervisor would contact me within 24-48 hours. I haven’t talked to a supervisor yet. They were pretty quick to take my money. It’s a shame they aren’t as quick to give me what i paid for. Terrible customer service.

    • Hi William,

      I have forwarded your comment to the customer service department at Best Buy Canada’s Head office. You should be contacted very soon.

      Best regards,
      Martin

  2. Ordered major appliance on line. Delivery date was over a month following the order — did not know that until after the order was placed. No one called the day before with a 3 hour delivery window, as was promised in the email sent when the order was placed. On the day before delivery, had to wade through a complicated phone menu several times to try to get info, which was not available (even after 3 pm as stated) and then wade through again to contact an agent. Waited a long time on hold. The CS agent thought the order was canceled, which it was not. Today is supposed to be the delivery day, and still no one has contacted me. I hope this will get sorted out in a satisfactory way, but I will definitely never buy another major appliance from BestBuy, and if the delivery does not work out today I will consider canceling the order. The company definitely does not care about providing a positive delivery experience for the customer. Wish I had ordered from one of the other companies I considered — I would have the appliance by now, probably without the headache.

    • Hi Catherine,

      I have sent your complaint to the customer service representatives at Best Buy’s head office, and to the appliance team there as well. You should be contacted very soon.

      Best regards,
      Martin

  3. Worst experience ever. We have had appliances delivered last month, they did not check any appliances for performance. I was double checking for any damages. I found a dent below freezer door and the guys told me they will get us $200 gift card for it. I agreed but never received a gift card nor any communication from best buy. I have been calling to 1-866-585-4494 for a month, I have called them 7 times, every time they say, someone will contact you in 24-48 hours, some even say a manager will call me but I never received a call or email. Worst service ever. We will avoid shopping at best buy.

    • Hi Ruchin,

      I am sorry that you had a negative experience. I have reached out to the customer service department at Best Buy’s head office so they can help you right away.

      Best regards,
      Martin

  4. Why doesn’t Best Buy advertise that delivery time for a large appliance is over a month or longer? They should tell you this BEFORE you place the order.

  5. My experience (dishwasher installation) is far from described above…
    1) there was no carpet runners etc.. they dragged my new and old machines over my engineered hardwood.
    2) no inspection of the new machine, etc
    3) I was left with a pile of debris from the packaging.
    4) When they were ready to leave, I was presented with his cell phone and was asked to sign on two black lines to confirm that installation is completed. I had no idea what I signed until I got the email from bestbuy with a copy of the complete document… confirmation that installation was done properly etc.
    5) here is the worse past… after my first load, I noticed That water was just sitting in my very very long draining hose under my sink, I had to lift that thing to drain the water out…
    6) oh and they tried to charge me $79?$89$ for a set of hose. I happened to have a set at home which I got for $40-$50 at Lowe’s. I just found out from bestbuy that the installation does include an installation kit so I am not sure why they want to charge me again. I live in a condo with pretty standard set-up so it should be an easy in and out installation.
    Anyway, I contacted my bestbuy sales rep and she is going to arrange for another contractor to come. She replied to my SOS pretty quickly so I am still hopeful 🙂

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