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74 COMMENTS

    • Hi Kurtis,

      I asked the computing team at Best Buy’s Head office about video cards. The said that they are working to bring more selection online. They don’t have a timeline yet, but they are working to expand the product line.

      Best regards,
      Martin

  1. Hi, strange question here. I’m looking to know what the dress code was for future shop when it involved the red shirt, khakis, and a lanyard with the name on it. I guess i mostly want to know what year this was in.

  2. I am wondering if you have information on when Bestbuy will carry the video card EVGA RTX 2080? Or really any other brands besides the Zotac ones currently available.

    Thanks.

    • Hi Geoff,

      I asked the computing team at Best Buy’s Head office about video cards. The said that they are working to bring more selection online. They don’t have a timeline yet, but they are working to expand the product line.

      Best regards,
      Martin

  3. I bought a Philips Sonicare electronic toothbrush (model number: HX9340, serial number: 150915) in Canda Ontario Markham Bestbuy store on Nov 21, 2016.

    Now the toothbrush doesn’t work, so I contacted the Philips customer service and they said the warranty is 2 years, if I can provide the receipt, they can give me a new one.

    The problem is now I moved to BC province and lost the receipt. I went to the Bestbuy Surrey branch and use my credit number and credit cardholder name to do the research. The staff said there is no record for the purchasing in their system.

    Then I called Bestbuy Markham branch, I told them my credit number and amount of the purchasing. They said there is no purchasing record of the item neither.

    That’s really weird because I found the record on my bank statement as followings:

    Trans Date Nov.21

    Posting Date Nov. 22

    Description BEST BUY CANADA #937 MARKHAM ON

    REFERENCE NO. 937070042403

    AMOUNT 94.49

    I still can remember the day I purchased very clearly. On that day, I applied a FIDO plan for a free mobile phone and the sales give me a 50 dollar Bestbuy gift card (maybe this amount). Then I saw the electronic toothbrush is on sale, so I bought the toothbrush and used the gift card immediately and pay the rest money with my credit card. I even found the FIDO plan contract in my email box sent by the sales on Nov.21 2016. So I’m pretty sure that I purchased the toothbrush at the same day.

    Please help me find the lost receipt.

    Many thanks.

    • Hi Jieying Shi

      I sent your request to the customer service department at Best Buy Canada’s head office. Someone should be contacting you very soon to help with this problem.

      Best regards,
      Martin

    • Hi Justin,

      Not yet. I checked with the gaming team and they said they will let me know when they have news so that I can share it on the blog (and you’ll learn about it on Twitter too if you follow me there: @socialitebooks).

      Best regards,
      Martin

    • Hi Kevin,
      I sent your question to the gaming team at Best Buy’s head office and will let you know when I get the answer.

      Best regards,
      Martin

    • Hi Sean,

      I sent your request to the customer service team at Best Buy’s head office. They will contact you very soon.

      best regards,
      Martin

  4. Hi,
    I recently purchased a Apple MacBook Pro 13.3″ Laptop (i5 2.3GHz/128GB SSD/8GB RAM)- English about 3 weeks ago. The local BestBuy did not have it in stock, therefor they helped me order it online. On the BestBuy website it said that the laptop can be ordered on backorder since they did not have it in stock at the moment and that it would be shipped after the 15th of August for normal delivery. So, I paid extra for shipping so I can get the laptop earlier as I do most of my working on a laptop and I needed it as soon as possible. I contacted customer service and they said my shipment got lost and they can’t do anything and to go to my local BestBuy, which was of no help. What do I do now?

    • Hi Apira,

      I sent your question to the customer service department at Best Buy’s head office. They will be contacting you soon.

      Best regards,
      Martin

  5. Hi, do you know when Battle for Azeroth will be available in ANY BB in Quebec? The game came out on Monday, every single BB still lists it as 0 stock.

    Thank you

      • I’ll just take my business elsewhere, points card gone, no PC English games because of your pointless support for the french only nonsense (even though you have a TON of English only console games), hardly any support from any of your reps…EB Games will be happy to take my money.

        Your (french) customer support representative was almost zealous in telling me how the game will never come to BB because it’s not in French.

        Bravo mon ami, I won’t be the one who has to report to shareholders why game sales inexplicably drop in numbers! Vive le Québec libre, oui? Vive le Québec bientôt pauvre si ça continue avec ces niaiseries…

  6. I need help to have a replacement camera or my camera back in good working condition by this week.

    I purchased a Nikon Full Frame Camera D750 from a Best Buy Canada store with 4 years Geek Squad protection Extended warranty. What I was told the camera had extended warranty and that the timelines for fixes was generally around 2 weeks. I had an issue with my camera in July’18, (the camera was working fine but the play button was stuck), I took it over to Best Buy to have it checked and fixed. Its been a month now and I have visited the store 4 times to followup regarding the camera, they have not given me a proper answer, all they say is that the camera is still undergoing repairs.The camera was in the Best Buy store for 2 weeks. I feel that Geek Squad has no clue where my camera is and don’t have any update on whats going on with my camera. I want to use this camera for professional photography and so along with a financial impact of not having the camera with me there’s stress of not knowing when i will get my $3k camera back.Also when I called customer support at 12.13p.m. today to ask for the time frame and the ETA for my camera, they had no clue and also asked me to purchase this camera once again to solve my problems temporarily. It’s a $3k I’m not quite sure how is this solving anything. Someone please help me get my camera or a new camera as I have a photoshoot this weekend, this cant go on forever.

    • Hi Swithin,

      I have sent your comment to the customer service department at Best Buy’s head office and they will be reaching out to you very soon to help resolve this issue.

      best regards,
      Martin

    • Hi Josie,

      Best Buy has several places for you to leave feedback. For example, you can put a comment below any article on the blog. As you can see below in this comment thread, I read them and send them to the appropriate department at Best Buy so they get handled pretty quickly. You can also leave a review for a product that you purchased on the product page online. That is a great way to help Canadians to understand more about the products at the time they might be considering purchasing them. We want to help customers get accurate and helpful information about the products they are considering to purchase—that’s the main function of the blog! Of course, you can use the Best Buy contact page to reach customer service too https://www.bestbuy.ca/en-CA/secure/contact-us.aspx

      Let me know if i can help,
      Martin

  7. Hello, I just bought and Dell xps 9750 with i7 2 days ago, and theres a 2 week return policy. There is some backlight bleeding on the bottom right and left corners. More on the right. Is it possible for me to come and replace my laptop with one that doesn’t have backlight bleeding. Otherwise this laptop is amazing

    • Hi Kashyap,

      I have sent your comment to the customer service department at Best Buy’s head office and they will be contacting you very soon to assist you.

      Best regards,
      Martin

  8. Hi there,

    I’m trying to delete my account, and have twice contacted customer service. Obviously they haven’t actually read what I’m asking because I get the same form letter, and it has nothing to do with the topic at hand.

    Please delete my account.

    • Hi JThurn,

      I have sent your request to the customer service department at Best Buy’s head office. They will be reaching out to very soon to help with this request.

      best regards,
      Martin

  9. I have an issue with your shipping. I ordered a Kegerator from you guys and it was advertised with free shipping to my location.
    I followed the tracking number for a few days until I finally saw a notice from Purolator saying they won’t deliver because it was “too heavy”. They shipped it from you all the way to about 2 towns away from my house, but couldn’t make it to my house because of weight restrictions. Now the only way I can get it is to drive out to their distribution warehouse and pick it up myself.
    I’m curious why Best Buy would choose to use a delivery service such as Purolator for products that they clearly can’t / won’t deliver? Might not seem like a big deal, but it’s a huge inconvenience considering most other online retailers use delivery services appropriate for the products ordered?

    • Hi Adam,

      I sent your question to our customer service department at Best Buy’s head office. They should be contacting you very soon.

      best regards,
      Martin

  10. I am so dissapointed with Customer service in the Orleans Best Buy. Here is what happened today and it’s not the first time

    So I’m standing at the counter waiting for one of the 5 employees behind to acknowledge me… 5 min goes by they continue talking to themselves not even looking up at me. An employee finally asked if I need help after about 7 min of me standing in front of him (no other customers there btw) “can you see me?” I asked, he looked confused. “I thought I was invisible” lol I said annoyed
    They then proceeded to screw up the rest of the sale, installed protector with bubbles and forgot to add to my account for replacement warranty…
    This is continually the case in most of your stories, you can’t find help and/or are ignored by staff who chat with themselves, dance to the over head music or use their smartphones.

    So disappointed
    J

    • Hi Jennifer,

      I’m sorry that you had a bad experience at a Best Buy store. I sent your comment to the customer service department at Best Buy’s head office.

      Best regards,
      Martin

  11. I wanted to know if the dell xps 15 9570 really comes with a 56 wh battery since on the dell site the same model comes with a 97 wh battery.
    Thank you

    • Hi Diego,

      I sent your question to the computer team at Best Buy’s head office and will let you know their answer soon.

      best regards,
      Martin

    • Hi Deigo, I just heard from the computing team. The battery info for that computer is “3-Cell 56WHr Integrated.” Best Buy has other models with a 97 Wh battery, but the specs on the model you are asking about are correct.

      take care,
      Martin

  12. I bought a chromebook online on sale as an open box but it was defective when it arrived and was obviously already broken when shipped. THAT IS SO SLEAZY. To sell a defective item knowing there’s no return open openbox items. Lower than a snake’s belly in a wheelrut. And now, with return time running out, THEY HAVEN’T EVEN GOTTEN BACK TO ME.

    • Hi William,

      I have sent your comment to the customer service agents at Best Buy’s head office and you should be contacted very soon.

      best regards,
      Martin

  13. On this forum there used to be a post tha a Best Buy moderator answered that answered the question of: in the 2016 commercial of the boy and his laptop (at university home etc) what’s the song that plays in the background that goes “always by your side” or “never leave your side”

    I had it booked marked and came her to refer to it because I need the song! It was by a Canadian band. Pls help.

    • Yes the forum is not longer accessible unfortunately. Perhaps if you give a few more details about the commercial (do you have a link to it) we could track down the name of the song for you.

      best regards,
      Martin

  14. Is there a charge for TV delivery? I’ll be buying a 65 inch TV soon, probably through Best Buy’s website. Large items like TVs are shipped via “scheduled delivery”. On your website, it says that the charge for scheduled delivery for TVs is $49.99. But when I put a TV in my cart, and check it, it says “Scheduled Delivery Charge: $0.00”.

    Also, about how long will delivery take? The website doesn’t give an estimated delivery date for the TV, it just says that when I place the order I’ll be contacted to set up a delivery date. I’m just wondering approximately how long after I place the order will it take for the TV to be delivered.

    • Hi Stephen,

      I sent your question to the TV team at Best Buy’s head office and will let you know as soon as I get a response.

      best regards,
      Martin

      • I’ve tried with a few different TVs. Different brands and sizes. I add the TV to my cart, then go to my cart. Each time, with different TVs, in my cart it shows “Scheduled delivery charge: $0.00”. It has never shown a delivery charge, it’s always $0.00. It doesn’t matter if I’m signed in with my account or if I use a guest account.

        After I continue to checkout. It shows the TV in one column. In the column next to that it says:

        SCHEDULED DELIVERY

        After placing your order we’ll contact you to schedule a delivery.

        FREE

        I haven’t continued past this. Whether I’m using my account or a guest account, the next step is to enter my payment information. After I enter my payment information am I going to be surprised with a $49 delivery charge?

        I did a screen shot of one of the TVs in my cart showing free delivery. It’s here:

        https://imgur.com/CwezCkU

        Thank you.

        • Nothing has changed. When I put a TV in my cart (my account or as a guest) it still shows that the scheduled delivery charge is free / $0.00. I’ve tried 3 different browsers, same thing. What’s going on?

          • It happens with stoves too. For stoves there’s supposed to be a $79 delivery charge for scheduled delivery, but in checkout it shows $0.00 / free.

        • I found out what’s going on. There’s no charge for scheduled delivery in Quebec, that’s why in my checkout scheduled delivery is $0.00 / free (I live in Quebec). I have no clue as to why scheduled delivery is free in Quebec, maybe it’s some provincial consumer protection law that prevents Best Buy from charging for scheduled delivery.

          I wonder why Best Buy doesn’t mention this on their website. I’m sure I’m not the only person who’s been confused by this.

  15. Hey Martin,

    I purchased a digital download game for the 3ds yesterday, its been over 11 hours so far and no code. I read that sometimes it takes up to 24 hours, however can you or someone from best buy just send the code? I don’t understand why it is telling me it is being shipped and delivered June 5th, when it is a digital download code. Please respond when you get a chance, please and thank you.

    • Hi Eric, yes the gaming team will investigate if you have waited 24 hours and no code has arrived. Please let me know if it does not arrive after 24 hours (from the time you posted the order) and I’ll advise the gaming team.

      best regards,
      Martin

  16. I am new to this site, but just like to say Martin I am impressed with your response to reviews, refreshing to see and read….keep up the gud work. I am looking to by a fridge/freezer (senior on limited budget) so will continue looking…cheers, kiwi

    • Hi Gaetano,

      Thanks, I try to find the answers readers need as quickly as possible. I appreciate the feedback.

      best regards,
      Martin

  17. for additional functionality the customer could be looking at an Offset or Cantilever model (no center pole placement within the table.) Cantilever styles have a pole located either to the side or on the outside of the canopy

  18. I had pre-ordered “Detroit Become Human” for the PS4 and was informed that I should be receiving a pre-order code 48 hours prior to release. Unfortunately, the code never arrived in any of my inboxes. I know that my e-mail address is correct as I had received a receipt for my order.

    Why does the BestBuy Pre-Order FAQ webpage recommend that I call 1-866-BEST-BUY (237-8289) just so the customer service representative can advise me to call Sony at 1-800-222-7669? It gets better as Sony would redirect me to 1-855-522-8991 as it is a Playstation related issue. Now, I have to start a file which may take 4-5 business days to resolve. The representative that I spoke to at Playstation did not sound too optimistic about the outcome.

    It feels like everyone is trying to shift blame, while I am left holding the bag at the end.

  19. Someone help me!! I bought a $1700 drone with 3 batteries got home and one battery wouldn’t charge it flashes red,so I bring it back to your store show you the problem and the manager says sorry can’t help you you opened the box? How am I supposed to know it works if I don’t open the box??i bought it on holiday so I go back to Ireland today He said ring DJI so I leave ring DJI and the day sorry you can’t send it directly to us cause we must have it sent from a Canadian address???? So I ring you customer service after explaining 5 times he keeps telling me to go back to your store I keep telling him I’m living in a county with no Best Buy !! He must be reading off a computer cause I just have to hang up after the 5 time I looked on your website and it says “once the drone is opened you can’t reture it” but I bought 2 extra batteries which are accessories and they are covered so no I’m going home with damaged product you sold me and no way to fix it..what a joke

  20. Hi,

    Just some feedback from an email;

    ——–
    BTW, Bestbuy has completely gone to #$%@ since taking over Future Shop.

    Video card blew and so figured I would pay a bit more and pick one up in Kamloops today instead of buying one online and waiting for delivery. NOPE.

    Scroll through the online site and count how many items are ‘Available online only’. Almost everything.
    They want to operate like Amazon, but still keep what must be basically empty brick and mortars, and have online prices much higher than Amazon.

    Hell, even their ‘online only’ appears to be from other retailers and not BB.

    https://www.bestbuy.ca/en-CA/Search/SearchResults.aspx?type=product&filter=category%253aComputers%2B%2526%2BTablets%253bcategory%253aPC%2BComponents&page=1&sortBy=price&sortDir=desc&query=1050
    ————–

    He was not impressed as you can see.
    Can’t say I disagree with his assessment. If your prices are going to be higher than online retailers, there better be some added value, like the ability to actually buy something in a store, the same day.

  21. Hey Best Buy,
    just a suggestion if you are going to use BS 3rd party delivey services that treat your customers like garbage you should probably have the courtesy to tell the customer before you take their credit card information. But that’s just my opinion. Probably the worst online purchasing experience of my life filled with ridicule and rudeness. I felt uncomfortable in my own home.

    • Hi Alistair,
      I’m sorry you had a bad experience. I have sent your comment to our customer service team who will be reaching out to you soon.

      Best regards,
      Martin

  22. Good Morning,

    We had the most fantastic experience at Best Buy in St. Catharines last night. We dealt with a gentlemen by the name of Jordan in the computer area. He spent the good part of an hour with us and he knew the ins and outs of all of the Pc’s that were available. We walked out of the store with a new computer because he was able to narrow down our selections based on the information we gave him. He went above and beyond for sure by also looking up feedback and customer reviews for us on the computer. He should be recognized for sure as I have never had an employee in a store put in that much effort. Do we contact the store?

    • Hi Rebecca, thanks for the kind words. I’m glad you found the computer that meets your needs with Jordan’s help at Best Buy. I will reach out to the Manager at that store and let him know about your comments, and I’ll let our customer service department know too.

      Have a great weekend,
      Martin

  23. Looking for slide web cam covers for laptop computers. Is this something you are looking to add to your accessory product line?

  24. Hi. I am wondering if you could help me in making a decision on an appropriate sized patio umbrella for my patio table. I am looking at free standing umbrellas. My table is 5 and a half feet in length and 3 and a half feet in width and is rectangular in shape. The chairs for the table are the larger aluminum chairs 2 and a half ft. in depth,and obviously would need to be shaded. Also,would you be able to estimate how much room I would need in the area of the table for the umbrella to be opened to full size. Another question I have is about the tilt function of an umbrella. The larger umbrellas do not seem to have this function. Is this because the larger umbrella shades more without having to tilt it or is it due to the weight of it? I want to shade everyone and do not want to purchase the wrong umbrella. Thank you.

    • Hi Cathy,
      I sent your question to the patio furniture team at Best Buy’s head office and they send me this response:

      Free standing umbrellas can either be used through a hole in the center of the patio table or to the side, standing on its own. For best shade coverage of the table and guests, ideally you would be using an umbrella through the center of the table. Most tables used a standard 1.75” sized hole but it is important to check both the hole size of the table and the pole size of the umbrella model in consideration for purchase. You can usually find hold reducers at a local hardware store if needed. Your umbrella should generally extend over your dining table by 2 feet on each side. Here are some approximate umbrella sizes suitable for different tables:
      30-36” table: 6-8ft umbrella
      38-48” table: 9-11ft umbrella
      54-60” table: 11ft or larger umbrella.

      Tilt functionality is generally available in all styles of free standing umbrellas but just depends on the features offered by each supplier. Many times if a customer is considering a larger umbrella they will look for a cantilever of offset model rather than free standing, which gives a larger range of motion. This may be why this customer isn’t seeing much option in larger free standing tilt models. We do have tilt umbrellas online up to 10ft sizes.

      As mentioned, for additional functionality the customer could be looking at an Offset or Cantilever model (no center pole placement within the table.) Cantilever styles have a pole located either to the side or on the outside of the canopy. Cantilever umbrellas will provide needed shade without obstructing the view between guests. A cantilever or offset umbrella is similar to a tilting umbrella but generally provides an increased range of motion. They usually allow you to move your umbrella up or down and side to side. These umbrellas do take up a bit more space of course, so I would suggest to be mindful of that.

      A couple of other tips:
      Fiberglass frames will provide flexibility for windy areas but aluminum is also very durable and most times a suitable option for most weather conditions. Look for “all weather”, “waterproof” and “UV resistant fabrics” for your umbrella shade material. Consider height also. For shade over a dining table, you generally want your umbrella to be at least 7 feet tall to accommodate taller individuals. Lastly, be sure to choose a suitable base for your umbrella if it is not included.
      Base 40lbs: for table umbrellas up to 7.5ft
      Base 50lbs: for table umbrellas up to 9ft and free standing umbrellas up to 7.5ft
      Base 70lbs: can be used for most free standing umbrellas up to 11ft.

      Hope this helps!
      Martin

    • Hi Mike,

      The forums at Best Buy are no longer active. However, you can still participate with the Best Buy community by commenting on video game articles (any articles really!) and joining the discussion there.

      best regards,
      Martin

  25. I’m very upset with the service I received today I went into Best Buy to see if they could fix my phone since I have the extended plan only to find out that’s when I got my phone in October I was told take it to geek squad and they fix the phones there I also talked to geek squad online and they told me to take it into a store and see them about it because of the issues I was having when I was at the store I was talking to a staff and the manager they made me feel like I was crazy even thou one of the issues you could clearly see and they were speaking there language and ignoring what I was saying so I was frustrated told them I was leaving canceling my plan and filing a report IV never been so frustrated in my life this was the Best Buy in Charlottetown pei

  26. I am looking for an over the range stainless steel microwave for a gas range. What kind of microwave is approved for that?

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