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  1. I brought my Surface laptop to geek squad to get fixed as I cracked the screen. I paid $100 and they said if they cannot fix it is not refundable. Laptop comes back not fixed because they the said Microsoft doesn’t make parts for this computer anymore. So I said ok give me my money back because you can fix it you just refuse to use aftermarket screens and the fact that Microsoft doesn’t make the parts for the Surface pro 3 anymore should have been know before you even sent the computer out to be repaired.

    Long story short Best Buy better keep that $100 because that is the last dollar they will see from me. Always spend thousands there each year now I will go to Costco or The Source.

    • Hi Nicholas,

      I sent your comment to the customer service team at Best Buy Canada’s head office so they can take a look into this matter.

      Best regards,

  2. Complaint re MarketPlace vendor “Roasted Canuck”

    After receiving an order for a specific cable, this “vendor” turned around and went on Amazon, found a very cheap cable (not the one originally ordered*), ordered it and had Amazon ship it to me. On the Best Buy website, the vendor specified the tracking number provided by Amazon (the package was shipped by Amazon to me).

    *and this was not a mistake — Amazon doesn’t carry the specific cable that I ordered from this MarketPlace vendor.

    If you look at this vendor’s reviews, you will see that this vendor has a history of sending the “wrong” item.

    I paid this vendor $23 for the item I ordered, but the vendor ordered cheap $7 substitute item (verified by Amazon) and had Amazon ship it to me (verified by Canada Post).

    You can call this want you want but I call it fraud. As it turns out, I never received the $7 cable that was sent to me. So hopefully, I will be able to get my money refunded from this fraudster.

    Further, if Best Buy does not ban this MarketPlace vendor from selling on, I will never order anything from a MarketPlace vendor again.

    Thank you.

    • Hi Lucretius,

      I have sent your comment to the customer service department at Best Buy Canada’s head office and you should be contacted very soon.

      Best regards,

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