Frequently asked questions
Who can save at our Friends & Family Sale?
Everyone is part of our Friends & Family Sale! We’ll set you up with the best plans, phones, and prices.
How do I get these deals?
Come into any Best Buy or Best Buy Mobile store during our sale days to get the hottest deals on the latest smartphones and accessories.
How to Buy a Contract Phone from Best Buy
Can I upgrade my phone early?
You can usually upgrade your phone up to 6 months before your 2-year contract ends. If you’re on a contract, you’ll have to pay off your existing phone’s balance when you activate a new plan. Head to any Best Buy or Best Buy Mobile store and we can do an upgrade check for you.
What is Trade-In and how much is my phone worth?
Our Trade-In Program offers you a convenient way to trade in your working phone for a Best Buy Canada gift card. Estimate your trade-in value to see how much your phone is worth.
What’s the difference between Premium and Premium Plus plans?
Premium Plan: Pay a bit more for your phone upfront but save more on your monthly bill. Monthly rates include calling and data and start at $85/month.
Premium Plus Plan: Pay the lowest price for your phone upfront but a bit more on your monthly bill. Monthly rate plans include calling and data and start at $95/month.