Frequently asked questions

 

Who can save at our Friends & Family Sale?

Everyone is part of our Friends & Family Sale! We’ll set you up with the best plans, phones, and prices.

How do I get these deals?

Come into any Best Buy or Best Buy Mobile store from August 17-19 to get the hottest deals on the latest smartphones and accessories.

How to Buy a Contract Phone from Best Buy

Can I upgrade my phone early?

You can usually upgrade your phone up to 6 months before your 2-year contract ends. If you’re on a contract, you’ll have to pay off your existing phone’s balance when you activate a new plan. Head to any Best Buy or Best Buy Mobile store and we can do an upgrade check for you.

What is Trade-In and how much is my phone worth?

Our Trade-In Program offers you a convenient way to trade in your working phone for a Best Buy Canada gift card. Estimate your trade-in value to see how much your phone is worth.

What’s the difference between Premium and Premium Plus plans?

Premium Plan: Pay a bit more for your phone upfront but save more on your monthly bill. Monthly rates include calling and data and start at $85/month.
Premium Plus Plan: Pay the lowest price for your phone upfront but a bit more on your monthly bill. Monthly rate plans include calling and data and start at $95/month.