FAQs

  1. Who can save at our Friends & Family SALE?
  2. What kind of DEALS are available?
  3. Can I upgrade my phone early?
  4. What is Trade-In and how much is my phone worth?
  5. What is the difference between Premium & Premium Plus plans?
  6. CRTC rules for phone unlocking took effect on December 1. What does this mean for me?
  7. How do I get these DEALS?

iPhone DEALS Starting December 8:

Preview all iPhone DEALS >

Android DEALS Starting December 8:

Preview all Android DEALS >

 

Preview the hottest smartphone accessory DEALS:

  • SAVE 50% on select PNY, Insignia & Retrak smartphone power banks
  • SAVE 50% on Samsung fast charging type c wall charger
  • All Plantronics Bluetooth headsets ON SALE
  • HUGE SAVINGS on select Otterbox, Lifeproof, Kate Spade, Jack Spade & more smartphone cases
  • SAVE 30% on select Case-Mate cases
  • SAVE 30% on select Samsung smartphone cases
  • GREAT DEALS on Zagg screen protectors

FAQs

Q: Who can save at our Friends & Family SALE?
A: Everyone is part of our
Friends & Family Sale. Whether you want to activate a new smartphone, renew your plan, Add a Line or see if you’re eligible for an upgrade, come in-store to speak with our Mobile Specialist for details. We’ll connect you with the best plans, phones and prices.

Q: What kind of DEALS are available?
A: There are deals on all kinds of smartphones and accessories. You can choose from our great selection of offers on iPhone and Android smartphones with plans from a variety of carriers, as well as a great selection of accessories.
See iPhone Deals Here >
See Android Deals Here >

Q: Can I upgrade my phone early?
A: Early upgrades are usually available up to six months before your 2-year contract ends. If you’re currently on a 2-year plan, you’ll have to pay the device balance remaining on your current plan at the time of activation; the cost and options vary by carrier.

Go to any Best Buy or Best Buy Mobile location and we’ll do an upgrade check for you.

Q: What is Trade-In and how much is my phone worth?
A: Trade-In allows customers to receive up to a $400 Best Buy gift card. The phone you’re trading in must be in working condition, and the amount of the gift card depends on the value of your phone. The gift card can be used towards the purchase of a new smartphone or for any other product that Best Buy sells in-store or online.

Trade-In is available at almost all Best Buy and Best Buy Mobile mall location in Canada. However, there are a limited number of stores that cannot participate due to city bylaws.

For customers doing a new activation or renewal, Best Buy also offers up to an additional $50 off the new device with Rogers, Bell, TELUS, Sasktel and Tbaytel activations. To get an estimation of the value of your cell phone, use our online cell phone estimator or learn more about Trade-in here.

Q: What is the difference between Premium & Premium Plus plans?
A: Premium – Save upfront when you activate your smartphone on Premium Plans. Monthly rate plans include calling and data and start at $85/month.

Premium Plus – Get the lowest price for your smartphone when you activate on Premium Plus Plans. Monthly rate plans include voice and data and start at $95/month.

Compare carrier rate plans here >

Q: CRTC rules for phone unlocking took effect on December 1. What does this mean for me?

A: The Canadian Radio-television and Telecommunications Commission (CRTC) announced back in June that it was modifying its Wireless Code of Conduct with a few changes to try helping consumers feel a little freer than before.

Chief among these is a ban on unlocking fees. Previously, most carriers were charging a flat $50 fee to unlock a device locked to their respective networks, regardless of whether the customer was on contract or not. That officially ends on Dec. 1, effectively making all devices free to unlock.

Read more about these changes here >


Q: How do I get these deals?
A: Visit any Best Buy or Best Buy Mobile Mall Store from December 8 – 10 to get the hottest deals on the latest smartphones and accessories.

You can also prepare for your smartphone upgrade by taking the following steps before upgrading:

Ensure you are Trade-In Ready: Head to Bestbuy.ca/tradein to get an estimate on your device*, plus get an additional $50 with select carriers on a 2-year new activation.

Check your eligibility: Come in-store and see a Mobile Specialist to check for your plan/upgrade eligibility.


 All iPhone DEALS Available Starting December 8: 

All Android DEALS Available Starting December 8:

25 COMMENTS

  1. went to the store to try and purchase phone and a plan but seems you were not equipped to handle the amount of people there. wasnt going to wait hours to be served.

    • Hi Vanessa,
      Phone pricing varies by the type of contract you have, please see in-store for the most accurate pricing based off that. Price starts at $599.99 with select 2 year agreements with Rogers, Bell and Telus.
      Thank you

  2. Aargh! Why can’t I click on a product to find out about it??

    Like Belinda said earlier: “If you make it hard for me to find what I was looking for I’ll go elsewhere.”

    • Hi Taylor,
      Phone pricing varies by the type of contract you have, please see in-store for the most accurate pricing based off that. Price starts at $599.99 with select 2 year agreements with Rogers, Bell and Telus.
      Thank you

    • hello. the majority of the phones will not show the correct stock levels if checked online. please call a store to check for stock.

  3. no link to Samsung Fast Charging type C wall charger from the email. Instead it takes me to this generic faq page. https://blog.bestbuy.ca/best-buy/friends-family-mobile-sale#android Here it has a link to “see android deals here” which takes me to a page that has no deals or even any of the android items listed on the first page.. So I search for the item. Not there. Do you really have it? IMHO If I click on an item box in an email it should take me to that item – not some other page that has nothing to do with what I was looking for. If you make it hard for me to find what I was looking for I’ll go elsewhere.

  4. Copy & Paste Error?
    Q: How do I get these deals?
    A: Visit any Best Buy or Best Buy Mobile Mall Store from August 18 – 20 to get the hottest deals on the latest smartphones and accessories.

  5. How do I get these deals?
    A: Visit any Best Buy or Best Buy Mobile Mall Store from August 18 – 20 to get the hottest deals on the latest smartphones and accessories.

    I thought the deal is from Dec 8 to 10…..this information posted is confusing.

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