1. General Information
  2. Existing Orders
  3. Returns / Exchanges

 

General Information

What’s happening? 

Canada Post is in negotiation with its employees on a new labour contract. As a result, there is currently a service disruption. Items normally shipped via Canada Post may be delayed because of this service disruption. For the latest information, please see Canada Post’s website.

Will the Canada Post service disruption affect my delivery date?

Items that normally ship via Canada Post may be delayed because of the service disruption. Large items that normally ship via Purolator or UPS will continue to be delivered as usual.

To avoid delays, you can take advantage of our Reserve & Pick Up option on thousands of products. Simply reserve the product online and pick up and pay for it at your local Best Buy Store.

Can I still have my order shipped during this service disruption?

During the service disruption, Canada Post will continue to ship and deliver orders, but they may be delayed.  Large items normally shipped via Purolator or UPS will continue to be delivered as usual. 

Will there be increased shipping costs for larger items shipped via Purolator or UPS?

No, delivery is still free for orders $35 or more (except for items that require Scheduled Delivery or items delivered to remote locations, as per our usual policy). All shipping fees are calculated at checkout, so if there are no shipping fees shown at checkout, there are no shipping fees.

What other options do I have?

Skip shipping altogether! Reserve & Pick Up is available on our most popular products and is fast, easy, and best of all, free. Look for the Reserve In Store button on product pages to reserve a product online and pick up and pay for it in store. You can choose the store for pickup, and we’ll email you within 20 minutes (during store hours) to let you know your order is ready for pickup.

 

Existing Orders

What if I’m contacted about my order from someone claiming to be Best Buy?

Best Buy will not contact customers over the phone about their order. If someone calls you claiming to be Best Buy and asks for your personal information, please hang up and contact Customer Service at 1-866-BEST-BUY (1-866-237-8289).

I have an item in-transit. When will it be delivered to me?

If you have an order in transit, the expected delivery date may no longer be accurate. You can access your order details on BestBuy.ca, or contact Customer Service via the Contact Us form or 1-866-BEST-BUY (1-866-237-8289).

If you don’t want to wait for your order, you can request a cancellation and refund by contacting Customer Service at 1-866-BEST-BUY (1-866-237-8289).

The delivery date that was communicated to me has passed and I haven’t received my package yet. What should I do?

Because of the Canada Post service disruption, the delivery date that was communicated to you may no longer be accurate. We’re sorry for the delay and appreciate your patience.

If you don’t want to wait for your order, you can request a cancellation and refund by contacting Customer Service at 1-866-BEST-BUY (1-866-237-8289).

How will pre-orders ship out if they were ordered before the service disruption?

Because pre-orders are shipped by Canada Post, their delivery may be delayed during the service disruption.

If you’d like to cancel your pre-order, go to the Check Order Status page to find your order. If your pre-order hasn’t been shipped, you can click on the order and cancel it in the Order Details page. If you’d like to cancel a pre-order that’s in transit,  please contact Customer Service via the Contact Us form or 1-866-BEST-BUY (1-866-237-8289).

 

Returns / Exchanges

I want to return or exchange an item I bought. What do I do?

We’re happy to accept returns and exchanges according to our Returns and Exchanges Policy. To return items in-store, head to your nearest Best Buy store. If there isn’t a Best Buy store near you, please contact Customer Service at 1-866-BEST-BUY (1-866-237-8289).

If you’d like to request a cancellation and refund for an order you haven’t received yet, please contact Customer Service at 1-866-BEST-BUY (1-866-237-8289).

I have a question that’s not answered here. Who do I contact?

Please contact Customer Service through our Contact Us form or 1-866-BEST-BUY (1-866-237-8289).